Returns & Exchanges

At Silvermoon, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Our streamlined process ensures that updating your wardrobe remains as effortless and elegant as our collections.

Return Process

• 1.
  Initiate Your Request

  Log into your Silvermoon account and visit the 'Order History' section to select the items you wish to return and receive your prepaid shipping label.

• 2.
  Package Your Items

  Carefully place the unworn garments in their original packaging, ensuring all designer tags and security seals remain intact to qualify for a full refund.

• 3.
  Drop Off and Ship

  Affix the provided return label to your package and drop it off at any authorized carrier location; we recommend keeping a copy of your tracking number for peace of mind.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund to the original payment method within 5 to 7 business days.